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Grievance & support

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How to raise a grievance

Email our grievance team at grievance@kubecode.cloud. Please include the page address and a short description of the problem. Don't send personal documents or account details.

ClearRupee is operated by KubeCode. Grievances are handled by the ClearRupee team.

Timelines

  • We acknowledge your grievance within 2 working days.
  • We aim to resolve it within 15 days of receiving it, and tell you what we did.

What we can help with

  • Errors in our calculators, methodology pages or guides
  • Our disclosures, including how we label affiliate offers
  • Anything about this website and how it handles data (see our privacy policy)

What we can't help with

We're not a lender. We can't help with loan decisions, applications, accounts or statements, or with anything that happened on a partner's website.

Complaints about a lender

  1. First, write to your lender's grievance redressal officer. Their contact details must be on the lender's website and in your loan documents.
  2. If the lender doesn't reply within 30 days, or you're not satisfied with the reply, you can complain to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme at cms.rbi.org.in.